Driving innovation, customer friendly solutions and service excellence
- Our suppliers are specialists in their product, as well as ethical and sustainably minded, located as close to the source of the food as possible. We source both quality wholesale foods and a large range of catering equipment and non-food essentials.
- We are proud to say we take a sustainability-based approach to product sourcing, minimising the impact of our carbon footprint, whilst ensuring fair labour practices are at the forefront of all stages of our supply chain.
Warehousing and distribution efficiencies
- Through listening to our customers, Bidfood has identified opportunities for value-add light processing and bespoke manufacture to make our customers' lives easier.
- Around the world we have our own purpose-built facilities offering additional value-add services, as directed by customer needs and market trends identified.
- We invest in depots and vehicles equipped with state-of-the-art efficient and sustainable capabilities. We utilise tools such as voice-pick technology and onboard-telematics in vehicles to ensure improved efficiencies and accuracies in service. Coupled with anti-error systems, we commit to reduced preparation error rates and overall improved working conditions for our workforce.
- Our fleet is equipped to simultaneously distribute products at positive and negative temperatures, with modular compartments equipping us to deliver to specific customer and product requirements.
Customer service excellence
- Our in-house developed ecommerce solution is a market-leading customer communication, transaction and information portal connecting us directly. Customers have online touch access to products offered by Bidfood divisions; real-time stock and pricing; product and sourcing information; planning and costing facilities, as well as intuitive complementary product suggestions.
- By using technology to deliver operational efficiency, implementing smart solutions faster through sharing of learning and ideas across our businesses, Bidfood is ahead of the pack. Continual upgrading, modernisation and simplification of our global IT infrastructure; from farm to fork.
- Our mission is to deliver service excellence.
Everything we do has the customer at heart, and is led by research and insights, be it into food trends to keep a step ahead of the curve, or the latest technological advances allowing us to continuously develop our service offering.